Your family's memories belong to your family

Private by default. Every video, document, story, and message you add is visible only to you until you choose exactly who may see it.

We never sell your personal information or your content, and we never show advertising inside your legacy. This policy explains what we collect, why, and the control you keep over it.

• Account details: your name, email address, and sign-in method (email, Google, or Apple).
• Content you create: video and audio recordings, documents, photos, stories, family tree entries, future-dated messages, and the loved ones you choose as recipients.
• Family connections: names, relationships, and profile details you add for family members.
• Usage basics: sign-in activity and feature use needed to keep the service secure and working.

We collect only what is needed to run your legacy. We do not track you across other websites.

• Your content is stored in encrypted, access-controlled storage.
• Every item carries its own permission list — only the people you name can open it.
• Future-dated messages stay sealed until the date you set.
• Family chat rooms are visible only to members of that family.
• Sign-in is protected by industry-standard authentication, with optional Google and Apple sign-in.

You decide, item by item. A video for your daughter is seen by your daughter alone. A document in your vault stays sealed until you share it. People on your family tree cannot browse your content simply because they appear on the tree — access is granted only when you give it.

Our team does not read, watch, or listen to your private content. Limited, authorized access may occur only when required for safety, legal obligations, or a verified succession request (see our Terms & Conditions).

If you use AI-assisted storytelling, the text you provide is processed to shape your story and is not used to advertise to you or sold to anyone. AI features are available on the Legacy AI plan or as a paid add-on, and you choose whether to use them at all.

• Sell or rent your personal information or content.
• Show third-party advertising inside your account.
• Share your content with other members without your permission.
• Delete your legacy because a subscription lapses — see the preservation periods in our Terms & Conditions.

• Remove anything you added — videos, documents, stories, tree members — at any time.
• Change who can see each item whenever you wish.
• Export your eligible content before closing an account.
• Request permanent deletion of your account and data, subject to the retention and legal requirements in our Terms & Conditions.

Questions about privacy or a request about your data? Reach us through the contact form on our Business page and we will respond personally.

This policy works together with our Terms & Conditions, which cover billing, content ownership, succession, and retention.